Latest insights
Finding the right channel mix for inclusive government service delivery
Governments are increasingly shifting to digital channels to keep up with citizen expectations. But is simply moving everything online a viable solution? Deloitte’s Byron Riessen and Australia Post’s Regis Bauchiere share their insights on access and engagement.
Making employment screening easier – while managing risk
The increasing use of technology and rise of employment fraud have changed employment risk profiles. Australia Post Workforce Verification, a new employment screening platform, aims to help strike a balance between workplace risk and employee experience.
Why speed is the least interesting feature of the NPP
Speed is the first thing that’s associated with the NPP but its design is also meant to spark innovative thinking around business processes and the customer experience.
Australia’s cardless future: The new payment platforms driving our digital economy
Australians have quickly embraced ‘tap and go’ payments in bricks and mortar stores but our payment future could be cardless – not just cashless.
The next wave of tech powering Australia’s digital economy
In the near future we could be using virtual assistants to run our lives, voice technology to inform our buying decisions and connected devices to manage everything else.
The innovators of the digital economy
Transforming from a postal organisation into an international eCommerce business, Australia Post has invested in the building blocks of eCommerce to help its customers ride the wave of digital disruption.
Four global insights that could shape Australia’s digital licensing framework
Digital licensing requires a major shift in consumer habits, and business and government processes.
Licences vs. identity: Rethinking the real purpose of digital licensing
Many digitisation efforts today revolve around identity rather than licensing. This could mean that we’re missing a big opportunity to meet consumer needs.
Opening up the barcode
The next generation of bill payers expect to make cashless payment transactions via their mobile phones. Here’s how billers can get ready.
How biometrics is changing identity and financial services in Australia
Biometrics are becoming a significant part of our everyday lives from getting our identity verified to making financial transactions.
How an emerging cashless society is changing payments in Australia
New payments infrastructure and technologies are driving the trend of cashless payments in Australia.
How Alipay is unlocking eCommerce growth in Australia
Alipay has been on-boarded onto AlphaCommerceHub to unlock eCommerce growth and create a frictionless payments experience for Australian vendors and their customers.
The future of identity services lies in choice, control and security
Australia Post is leading the transformation of digital and physical identity solutions to deliver a better customer experience and unlock huge economic benefits for Australia.
What Apple’s Face ID means for Australia Post’s Digital iD™
Cameron Gough looks at how Apple’s Face ID will help Australia Post’s Digital iD™ and the key distinction between the two.
Transforming our payments services to support Australian businesses
Australia Post has entered the fintech space and is transforming its payments services to better support Australian businesses.
Protecting consumers in a digital age
Protecting consumers’ privacy in a digital age involves much more than just meeting regulatory requirements.
How digital identity could resolve the privacy paradox
Australia Post’s new digital identity platform could resolve the trade-off between convenience and privacy.
The 5 privacy trends impacting organisations today
Australia Post spoke with five industry leaders who identified the trends impacting the way large organisations manage the privacy and security of their customers.
How regulation and technology are shaping the future of privacy and security
Key industry leaders discuss Mandatory Data Breach Reporting, individual control over their privacy and the right of enforcement authorities to access your personal information.
How new technology can help solve the eVoting challenge
The secure, anonymous and transparent tech that could make it possible.
Is Australia ready for eVoting?
Consumer preferences are in favour of eVoting, as long as traditional voting options remain. But there are other benefits worth considering.
eVoting: The Global Digital Democracy
Given that every nation has a unique cultural and political environment, it would be difficult to find one eVoting system that fits all. But we can learn from the experiences of others.
The Consumer Conundrum
Identity moments occur daily, weekly, monthly or yearly - whether it’s our own identity, or when acting on behalf of someone else. Whether we’re navigating the health system or picking up a parcel or prescription, we constantly need to prove we are who we say we are.
The relationship between trust and identity
If digital identities are to increase the amount of online transacting and help the new economy grow, they will have to be trusted by consumers
A world without borders
Our highly digital, globally-connected markets have changed the way we do business, access services and make purchases. eCommerce customers or product suppliers could be anywhere in the world – but how can we be sure they are who they say they are?
Fuelling Uber’s expansion into regional Australia
When Uber looked to expand into regional Australia, it utilised Australia Post’s established network and identity capability to help fuel its growth.
Unlocking up to $11 billion of opportunity
The value of a single digital identity for Australia.
Digital ID: Why it’s crucial for the new economy
Digital identities are crucial for making online transactions cheaper and more convenient.
How blockchain will change your business
Blockchain will change the way we transact, keep record and manage contracts. Here’s a simple explanation of what it is and what it does.
Customers embracing self-service
Your customers expect access to self service. Here's why that's a good thing for your organisation.
Connecting our communities to services
In this Golden Age of instant, mobile connectivity, we – as a nation – have an exciting opportunity to create a more dynamic and productive economy that delivers benefits for all Australians.
Australia Post’s agile approach to digital transformation
Australia Post's response to the challenges of disruption has been to become one of the biggest digital agencies you've never heard of.
