2. Make everything more accessible
“The under-documented parts of the world are where we’re really seeing traction in the idea of Digital iD,” notes Dan Reynolds, Australia Post’s Digital iD™ Head of Product. “It’s enabling the ‘unbanked’ to bank.”
Africa is the global leader in mobile money, where consumers can send, receive and store money using their mobile phone. It’s used by one in 10 African adults – with 100 million active money accounts.
In India, the world’s largest biometrics database (Aadhaar) provides a verifiable identity for over 1 billion people – many for the first time. All licences and rights are assigned to that identity, removing the need to carry multiple paper certifications.
Locally, there is still a need to consider digital inclusion and that means a choice of both physical and digital documentation is important. When Australia Post collaborated with Queensland Police to launch the first national police clearance check that integrates with Digital iD™, it also offered the option to verify and pay in any Australia Post retail outlet. Within one month, 72 per cent of consumers chose to complete the entire process online but 28 per cent still preferred an in-person experience.
3. Mitigate the risk of human error or fraud
As we continue to do more online, we also become more acutely aware of the trade-off between convenience and security. Trust is built into every successful digital platform, whether that’s confidence in login security or checking an Airtasker’s Australia Post Digital iD™ Badge before they enter your home.
Nicholas Guirietto, Managing Director at Australian Digital Commerce Association (ADCA) believes blockchain holds the tamper-proof answer to this growing concern.
“Our data is only as safe as its laziest custodians,” he explains. He describes a future where he might have a digital wallet with a set of digital ‘keys’, each unlocking a specific piece of data needed to complete a transaction. “Blockchain is the place where the keys are stored, and they can only be used with your permission.”
Blockchain is already being used to manage the risk of supply chain payments in agribusiness, as it can authenticate ownership and create a secure record of the asset’s movement through the global supply chain. It’s also being used to create ‘smart contracts’ in the legal sector.
In higher education, Learning Machine (PDF 322kB) is using blockchain to create secure, portable digital records of a student’s academic record so it can be shared and verified with other institutions or employers anywhere in the world, in a few clicks.
These diverse sectors will all have lessons to share on the potential of new technology for digital licensing.
4. Make sure it works across platforms and borders
Complexity is one of the biggest challenges with digital licensing. It’s managed by different local, state and federal government agencies, as well as private providers. To work seamlessly, it needs to be trusted and validated by verifying parties anywhere in the world.
Interoperability underlies every seamless digital experience, from a rival bank’s ATM checking you’re able to withdraw cash, to mobile data networks re-connecting your phone the moment you land in a new country.
In healthcare, it’s not quite as simple yet. Seamless transfer of health information between patients and providers is essential to timely and accurate medical treatment but the complexity of different healthcare protocols and provider systems has held eHealth back.
This is one of the most important lessons for digital licensing. How can we ensure your digital NSW driver licence will be recognised in Queensland or when you pick up your hire care at London Heathrow? And could your Working with Children Check be valid across borders?
Convenience, accessibility, security and open standards: these are the key components of any successful digital transformation. So it makes sense to understand what’s worked across different sectors and markets, and what we can learn from those experiences.