Latest papers

Enabling eCommerce in a digital economy

Our insight paper looks at the key trends in eCommerce and service transactions, and how organisations can meet changing customer expectations with the next wave of technology.

Digital licensing: Towards 2030

Our insight paper investigates how an emerging digital identity infrastructure could unlock benefits beyond ID.

Choice and convenience drive 'digital first' success

Find out what citizens really want from online government services. You might be surprised.

Moving users along the digital adoption pathway

By targeting 5 behavioural segments, you can overcome the roadblocks to encourage greater uptake of your services.

How Australians feel about privacy

Who is more likely to trade-off privacy for convenience, and what do they expect in return?

Australia's roadmap to eVoting

Learn how the latest research and trials can light the path towards a secure, trusted eVoting platform.

A frictionless future for identity management

Our research reveals how a single digital identity could unlock billions in economic opportunity for Australian businesses.