The gradual shift from in-person voting to eVoting indicates that more Australians want to be able to transact with government online. And the potential cost savings are significant: $17.9 billion over 10 years.
However, only 29% of eGov users are satisfied with their latest experience of online government services.
Our research highlights what citizens really want and what we can learn from global best practice. It also answers the following questions:
- Why do 70% of eGov users still prefer an in-person experience?
- Will they share personal data to make their lives easier?
- How can we provide a safety net for those with limited internet access?
- Can we resolve concerns over trust and privacy?
Download our insights paper Choice and convenience drive ‘digital first’ success now.