Video: Australia Post Logo
Video: Footage of outside the Australia Post Offices and a woman walking inside.
Audio: So, the reality is Australia Post has always been in payments, right back from when we started to provide the money orders in our stores over 200 years ago
Video: Dean Keetelaar talking to the camera.
Dean: The future of Australia Post being in e-commerce is now focusing more on how we help Australian businesses to sell online and how we help Australian consumers or the Australian community to be able to interact, both online, and in a physical environment.
Video: Footage of Australia Post customers on the computer and around Australia Post.
Dean: Probably one of the most important factors for customers when they're buying online, is knowing that they're doing it in a safe and secure way. They're looking for simplicity. So they're looking for a frictionless experience. Less clicks, less places to enter their data, and so on and so forth. And so understanding those pain points, we've worked to look at how we can provide merchants. The tools and the technology that they can leverage and use to be able to provide a much better online shopping experience. The AlphaCommerceHub and what we're bringing to market is new and it's innovative. And it really is driving the future of frictionless commerce here in Australia, which is exciting. An AlphaCommerceHub is a platform that provides Australian businesses or merchants the ability to access multiple services that they would need to improve their commerce experience through a simple interface.
Video: Footage of Australia Post consumers paying bills on their phone
Dean: Bill payment has become synonymous with Australia Post and it's a very important part of our overall services. So, not only are we providing consumers a broader range of ways to pay their bills, but we're also providing Australian businesses, or billers, a broader range of ways to have their bills paid early and on time. So for me the future of payments is not about payments at all. The future of payments is about customer experiences, where the transfer of value just happens.
Video: Australia Post logo