Our core business in managing large volumes of mail has given us valuable insight into the importance of timeliness, governance, cost efficiency and error-free performance when dealing with consumer and business critical information.
Decipha, our outsourced mailroom delivery and electronic information processing service, helps organisations develop custom solutions to raise the intelligence and flexibility of back-office processes and workflows, to remove information silos and contrasting repositories.
The outcomes are a lean and efficient service delivery structure, faster turnaround times, higher productivity and better regulatory transparency.
Manage and capture incoming information
To be responsive and competitive today, an organisation must be able to efficiently manage, capture and disseminate sizeable quantities of incoming business data to the right people, often across multiple locations.
We helped the Transport Accident Commission (TAC) create a mail management solution that sorts and scans all TAC’s mail each morning. The encrypted data is then sent to TAC via a secure line.
Each document is indexed, making it easy for TAC staff to sort and respond to the relevant contents. To further boost operational efficiency, the system scans and captures all TAC’s claim-related mail before noon on the same day of receipt.