Take the friction out of verifying identity

Our 2016 research into digital identity found that Australians want more control over managing and sharing their personal data when transacting with public and private sectors.

Meanwhile, regulated businesses are grappling with data privacy regulations, high compliance costs around identity verification, the rise of increasingly sophisticated fraud, and the risk of losing customers through a frustrating on-boarding experience.

In response, we’ve invested heavily in designing a digital identity solution to keep up with our digitised economy, and provide convenience for consumers, while ensuring everyone’s personal data remains safe and secure.

Our new Digital iD™ platform makes it easier for people to verify their identity online when applying for products and services while minimising customer friction during application and on-boarding. Once they have a Digital iD™ account, consumers can quickly and easily share their pre-verified identity information.

And to make it easier for people to connect with important government services such as health and community services, we’re now partnering with the Digital Transformation Agency (DTA) to help inform the development of the Commonwealth’s Digital Identity Framework.

To learn more about the partnership, watch a short video.

Customer stories

An omni-channel solution for Victoria’s Working with Children Checks

Case study | Department of Justice and Regulation

By combining online and in-person services, Victoria's Department of Justice and Regulation has reduced processing times for Working with Children Check applications.

How Queensland took its fishing permits into the 21st century

Case study | Department of Agriculture and Fisheries

A complicated, paper-based process wasn’t working. Not for applicants, and certainly not for staff. So, Queensland’s Department of Agriculture and Fisheries enlisted our help with an efficient, fisher-friendly solution.

Australia's first fully-digital solution for National Police Certificates

Case study | WA Police

Learn how WA Police transformed their National Police Certificate application process, cutting turnaround and creating a better customer experience.

Supporting the transformation of government services

Other solutions

Omni-channel service delivery

Pairing physical and digital platforms for a better customer experience.

Business process improvement

Driving business efficiency through process improvement.

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