Reduce cost, risk and time to deploy services

We share the government’s vision of connecting consumers to services across physical and digital channels.

With our physical retail network, existing digital capability and identity and payments platforms, we can rapidly reconfigure and deploy omni-channel transaction services.

And importantly, we bring a deep understanding of the complexities of transforming a vast network of legacy systems, processes and people to our approach.

One example is our partnership with the Australian Taxation Office (ATO) to simplify its tax file number (TFN) application process.

An applicant completes an online form, then brings their printed application summary into a participating post office for identity authentication. Once processed, the ATO posts the TFN to the applicant.

Provide face-to-face interaction and support

Many organisations rely on our vast retail footprint to extend their physical reach and provide access to ‘over-the-counter’ services.

Our partnership with the Northern Territory’s transport authority has made Motor Vehicle Registration (MVR) services available in 11 post offices across metropolitan and regional areas in the state.

After completing an online form, applicants visit a participating post office to have their identity verified. A digital photo is taken and their application is finalised.

Enable easy transactions between providers and consumers

The way some human services are provided to Australians is changing.

Funding allocation is moving from providers to the individual consumer, giving them more choice and control over how the spend their funds. The shift means hundreds of thousands of individuals will soon be purchasing for their own needs.

With this in mind, we’ve created a new service Marketplace, to enable easy transactions between consumers and providers.

Supporting the transformation of government services

Other solutions

Digitised customer services

Supporting organisations through their digital transformation.

Business process improvement

Driving business efficiency through process improvement.
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