| Video | Audio |
|---|---|
Video Australia Post logo appears, with the text: An online marketplace for customers to compare, select an transact directly with providers. |
Audio Music plays. |
Video Photos of 6 people: a doctor, tradesman, care worker, lady with rubber gloves on, a man in a wheelchair and a lady with a walking frame. Icons then appear, representing customers, providers and a range of different industries and sectors. |
Audio When agencies are looking to deliver services in a way that puts customers at the heart, Australia Post can help with a new online marketplace that enables seamless transactions between customers and providers. |
Video An elderly woman sits in conversation with a lady holding a clipboard. |
Audio For customers, it's about having the choice and convenience to compare, select and transact directly with providers. |
Video Wendy is in the kitchen, cooking at the stove. |
Audio Although she's become less mobile over the years, she greatly values her independence. |
Video Wendy sits at table, using a laptop computer. |
Audio Wendy logs into her marketplace to compare and choose an in-home service to help her around the house. Wendy values the flexibility of comparing local trusted providers and the ability to choose, book and confirm the one that suits her best through the marketplace. Wendy now has access to information, news and local community events. |
Video A young man pushes his wheelchair along the footpath in a park. |
Audio Meet Gavin. Gavin recently retired from the Armed Forces and wants to connect with other veterans. |
Video Gavin sits at a laptop, typing. |
Audio When he accesses the online marketplace, he notices a number of local community events in his area. |
Video Gavin sits at the wheel of his car, driving. |
Audio Gavin signs up to 2 local events … |
Video Gavin is in a gymnasium, dressed in fencing gear and holding a foil. His opponent has a foil raised as well, as the pair are watched by an instructor. |
Audio … as well as subscribing to veteran service information updates through the online marketplace. |
Video Photos of 6 people: a doctor, tradesman, care worker, lady with rubber gloves on, a man in a wheelchair and a lady with a walking frame. |
Audio An agency has more visibility of customer, provider and community interactions … |
Video Photos of Gavin and Wendy |
Audio to help reduce their costs and to drive better outcomes for their customers. |
Video Australia Post logo appears, with the text: An online marketplace for customers to compare, select and transact directly with providers. |
Audio Music plays |
Easy, anytime access to services
From healthcare to social welfare and other sectors, the way human services are delivered is changing.
Customers now expect the convenience of digital services, but still value the sense of community that comes with personal interaction.
By leveraging our Online Marketplace Platforms, you can create a place for both. Somewhere for customers to search, compare and transact with providers, or stay in touch with community news and events.
Your community, our infrastructure
Nobody knows your customers and service providers better than you do. And, by partnering with us, you'll avoid the costs and complications of maintaining your own marketplace infrastructure.
Plus, you'll have access to our multi-channel network and expertise – spanning payments, delivery, identity verification and retail.
Together, we’ll create an inclusive, user-friendly marketplace for your community or industry.
Start with user-friendly features
Search and compare
Customers can search by service, product or location, then compare reviews before requesting a quote.
Service booking
Let customers check availability and book services online. Providers can integrate our booking system with theirs.
Secure checkout
Offer different ways for customers to pay online for services and products. Providers can even manage their own stores.
Community events
List and promote community events, including training sessions and courses. Users can RSVP online.
Customise for your needs, and theirs
Add enhanced features to integrate your systems, or empower providers to create memorable digital experiences. Features include:
- User on-boarding and profile management for customers and providers
- Identity verification
- Integrated fulfilment, tracking and delivery
- Order and inventory management
- Live chat support
Monitor your community
By creating a community for your industry sector, you'll gain access to powerful user insights to help with policy implementation.
Analyse data to learn more about customers, and monitor ratings and feedback on the performance of providers. It's all at your fingertips.
Related insights
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Five practical ways government can drive digital inclusion
This is how government can foster greater digital inclusion among Australians as it pursues its digital transformation agenda.
Why digital inclusion can take Australia forward
The dawn of the digital age means a new era of connectivity, but we must urgently remedy the fact many Australians are being denied access to essential services.
