Video: Australia Post logo appears

Text: An online marketplace for customers to compare, select an transact directly with providers.

Video: Photos of 6 people: a doctor, tradesman, care worker, lady with rubber gloves on, a man in a wheelchair and a lady with a walking frame. Icons then appear, representing customers, providers and a range of different industries and sectors.

Audio: When agencies are looking to deliver services in a way that puts customers at the heart, Australia Post can help with a new online marketplace that enables seamless transactions between customers and providers.

Video: An elderly woman sits in conversation with a lady holding a clipboard.

Audio: For customers, it's about having the choice and convenience to compare, select and transact directly with providers. Meet Wendy.

Video: Wendy is in the kitchen, cooking at the stove.

Audio: Although she's become less mobile over the years, she greatly values her independence.

Video: Wendy sits at table, using a laptop computer.

Audio: Wendy logs into her marketplace to compare and choose an in-home service to help her around the house.Wendy values the flexibility of comparing local trusted providers and the ability to choose, book and confirm the one that suits her best through the marketplace. Wendy now has access to information, news and local community events.

Video: A young man pushes his wheelchair along the footpath in a park.

Audio: Meet Gavin. Gavin recently retired from the Armed Forces and wants to connect with other veterans.

Video: Gavin sits at a laptop, typing.

Audio: When he accesses the online marketplace, he notices a number of local community events in his area.

Video: Gavin sits at the wheel of his car, driving.

Audio: Gavin signs up to 2 local events …

Video: Gavin is in a gymnasium, dressed in fencing gear and holding a foil. His opponent has a foil raised as well, as the pair are watched by an instructor.

Audio: … as well as subscribing to veteran service information updates through the online marketplace.

Video: Photos of 6 people: a doctor, tradesman, care worker, lady with rubber gloves on, a man in a wheelchair and a lady with a walking frame.

Audio: An agency has more visibility of customer, provider and community interactions …

Video: Photos of Gavin and Wendy

Audio: to help reduce their costs and to drive better outcomes for their customers.

Video: Australia Post logo appears

Text: An online marketplace for customers to compare, select and transact directly with providers.

Easy, anytime access to services

From healthcare to social welfare and other sectors, the way human services are delivered is changing.

Customers now expect the convenience of digital services, but still value the sense of community that comes with personal interaction.

By leveraging our Online Marketplace Platforms, you can create a place for both. Somewhere for customers to search, compare and transact with providers, or stay in touch with community news and events.

Your community, our infrastructure

Nobody knows your customers and service providers better than you do. And, by partnering with us, you'll avoid the costs and complications of maintaining your own marketplace infrastructure.

Plus, you'll have access to our multi-channel network and expertise – spanning payments, delivery, identity verification and retail.

Together, we’ll create an inclusive, user-friendly marketplace for your community or industry.

Get in touch

Start with user-friendly features

Search and compare

Customers can search by service, product or location, then compare reviews before requesting a quote.

Service booking

Let customers check availability and book services online. Providers can integrate our booking system with theirs.

Secure checkout

Offer different ways for customers to pay online for services and products. Providers can even manage their own stores.

Community events

List and promote community events, including training sessions and courses. Users can RSVP online.

View all marketplace features

Customise for your needs, and theirs

Add enhanced features to integrate your systems, or empower providers to create memorable digital experiences. Features include:

  • User on-boarding and profile management for customers and providers
  • Identity verification
  • Integrated fulfilment, tracking and delivery
  • Order and inventory management
  • Live chat support
See marketplace framework

Monitor your community

By creating a community for your industry sector, you'll gain access to powerful user insights to help with policy implementation.

Analyse data to learn more about customers, and monitor ratings and feedback on the performance of providers. It's all at your fingertips.

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