Our latest views, ideas and research on doing business in the digital age

Digitising services

The value of mail digitisation in a pandemic and beyond

Article | Mail

When social distancing turned entire workforces into virtual teams, enterprises and governments had to find a new way of distributing inbound mail to the right people and functions. Here’s how Decipha stepped in to offer a digitised mail solution.

Finding the right channel mix for inclusive government service delivery

Article | Digital services

Governments are increasingly shifting to digital channels to keep up with citizen expectations. But is simply moving everything online a viable solution?

Making employment screening easier – while managing risk

Article | Employment screening

The increasing use of technology and rise of employment fraud have changed employment risk profiles. Australia Post Workforce Verification, a new employment screening platform, aims to help strike a balance between workplace risk and employee experience.

Understanding customers

Getting your parcels to customers during COVID-19

Article | Delivery

As a massive volume of parcels move through our network, we've adapted our way of working to keep serving Australian businesses and their customers.

Why mail remains at the heart of Australia's election campaigns

Article | Mail

Traditional mail remains the preferred way for Australians to stay engaged at election time. Here’s why mail is often used in an election campaign as a reliable and cost-effective way of reaching voters.

Direct mail in a digital world

Article | Mail

We crave physical connections more than ever in an increasingly digital and data-rich world. This is what makes direct mail a strong ally at every stage of the customer journey.

Working differently

Building partnerships to keep Australia strong

Article | Partnerships

Staying connected during a pandemic requires a strong commitment to partnership. Here’s how some organisations are working together to ensure no one gets left behind.

Adapting to changing needs during a pandemic

Article | Delivery

Our collective response to COVID-19 could be the catalyst for positive change. Australia Post is committed to building new capabilities to continue serving you and your customers at this time.

The role of unity in disaster recovery

Article | Collaboration

Governments at every level are responding quickly to the COVID-19 pandemic. We’re also seeing new levels of collaboration to strengthen the relationship between Australia’s leaders and its people. What can we learn from this experience to ensure greater resilience in the ‘new normal’?

Insight papers

Enabling eCommerce in a digital economy

In this insight paper, we share the latest trends in eCommerce, and the learnings that will help service providers compete on customer experience.

Digital licensing: Towards 2030

Our insight paper investigates how an emerging digital identity infrastructure could unlock benefits beyond ID.

A frictionless future for identity management

Our research reveals how a single digital identity could unlock billions in economic opportunity for Australian businesses.

How Australians feel about privacy

Who is more likely to trade-off privacy for convenience, and what do they expect in return?

Australia’s roadmap to eVoting

Learn how the latest research and trials can light the path towards a secure, trusted eVoting platform.

Choice and convenience drive ‘digital first’ success

Find out what citizens really want from online government services. You might be surprised.

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