Insights
Our latest views, ideas and research on doing business in the digital age
Digitising services
The value of mail digitisation in a pandemic and beyond
Article | Mail
When social distancing turned entire workforces into virtual teams, enterprises and governments had to find a new way of distributing inbound mail to the right people and functions. Here’s how Decipha stepped in to offer a digitised mail solution.
Finding the right channel mix for inclusive government service delivery
Article | Digital services
Governments are increasingly shifting to digital channels to keep up with citizen expectations. But is simply moving everything online a viable solution?
Making employment screening easier – while managing risk
Article | Employment screening
The increasing use of technology and rise of employment fraud have changed employment risk profiles. Australia Post Workforce Verification, a new employment screening platform, aims to help strike a balance between workplace risk and employee experience.
Understanding customers
Getting your parcels to customers during COVID-19
Article | Delivery
As a massive volume of parcels move through our network, we've adapted our way of working to keep serving Australian businesses and their customers.
Why mail remains at the heart of Australia's election campaigns
Article | Mail
Traditional mail remains the preferred way for Australians to stay engaged at election time. Here’s why mail is often used in an election campaign as a reliable and cost-effective way of reaching voters.
Direct mail in a digital world
Article | Mail
We crave physical connections more than ever in an increasingly digital and data-rich world. This is what makes direct mail a strong ally at every stage of the customer journey.
Building partnerships to keep Australia strong
Article | Partnerships
Staying connected during a pandemic requires a strong commitment to partnership. Here’s how some organisations are working together to ensure no one gets left behind.
Adapting to changing needs during a pandemic
Article | Delivery
Our collective response to COVID-19 could be the catalyst for positive change. Australia Post is committed to building new capabilities to continue serving you and your customers at this time.
The role of unity in disaster recovery
Article | Collaboration
Governments at every level are responding quickly to the COVID-19 pandemic. We’re also seeing new levels of collaboration to strengthen the relationship between Australia’s leaders and its people. What can we learn from this experience to ensure greater resilience in the ‘new normal’?
Insight papers
Enabling eCommerce in a digital economy
In this insight paper, we share the latest trends in eCommerce, and the learnings that will help service providers compete on customer experience.
Digital licensing: Towards 2030
Our insight paper investigates how an emerging digital identity infrastructure could unlock benefits beyond ID.
A frictionless future for identity management
Our research reveals how a single digital identity could unlock billions in economic opportunity for Australian businesses.
How Australians feel about privacy
Who is more likely to trade-off privacy for convenience, and what do they expect in return?
Australia’s roadmap to eVoting
Learn how the latest research and trials can light the path towards a secure, trusted eVoting platform.
Choice and convenience drive ‘digital first’ success
Find out what citizens really want from online government services. You might be surprised.
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