Insights

Our latest views, ideas and research on doing business in the digital age

Digitising services

Digital iD™ partnerships encourage online choice and confidence

Article | Digital identity

As the number of online transactions grows, so does the need to verify who you are dealing with. Through its digital identity platform, Australia Post is working with a number of providers to create a secure solution for consumers, businesses and government. Margo Stephen, Head of Australia Post’s Digital iDTM shares how.

How organisations big and small can step up cyber security

Article | Cyber security

Fraud rises in times of disruption. Learn more about what you can do to help keep your organisation and citizens safer.

The transformation of the local library

Article | Digital transformation

Australia’s libraries rose to the challenge during the COVID-19 lockdown, quickly finding new ways to keep Australians reading and providing access to valued services. From live-streaming story-time to posting items to library members, learn how libraries are adapting to the digital, on-demand age.

Understanding customers

Supporting the Australian community this holiday season

Article | Community

The summer season often sees many Australians affected by natural disasters. Learn how Australia Post help keep communities connected during times of need.

The retail rush: 7 ways to prepare for next sales peak

Article | Retail

With Australian eCommerce sales on a growth momentum, now is the time to start planning for the November and December peak period. Here are seven considerations for your warehouse and retail teams to help you deliver on your customer promise.

Remaining ahead of changing customer expectations

Article | eCommerce

When COVID-19 restrictions forced physical store closures, the ensuing eCommerce spike saw 80% year on year growth for the eight weeks following the WHO’s announcement of the pandemic. To help attract and retain this new audience, ‘stores of the future’ will need to address traditional online shopping barriers.

Working differently

Managing the ‘eCommerce Christmas’ together

Article | eCommerce

Here are the things you can do right now to help us, help you, deliver items to your customers as quickly as possible this holiday season.

Adopting a risk-tolerant approach to supply chain management

Article | Supply chain

Discover the four pillars of resilient supply chains and how your organisation can proactively address vulnerabilities and manage ongoing risks.

Teaming up to help small business recovery

Article | Small business

Australia Post is supporting Small Business Australia’s Keep Well Buy Local movement, to help Aussie businesses in uncertain times.

Insight papers

Enabling eCommerce in a digital economy

In this insight paper, we share the latest trends in eCommerce, and the learnings that will help service providers compete on customer experience.

Digital licensing: Towards 2030

Our insight paper investigates how an emerging digital identity infrastructure could unlock benefits beyond ID.

A frictionless future for identity management

Our research reveals how a single digital identity could unlock billions in economic opportunity for Australian businesses.

How Australians feel about privacy

Who is more likely to trade-off privacy for convenience, and what do they expect in return?

Australia’s roadmap to eVoting

Learn how the latest research and trials can light the path towards a secure, trusted eVoting platform.

Choice and convenience drive ‘digital first’ success

Find out what citizens really want from online government services. You might be surprised.

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