Our latest views, ideas and research on doing business in the digital age

Digitising services

Finding the right channel mix for inclusive government service delivery

Article | Digital services

Governments are increasingly shifting to digital channels to keep up with citizen expectations. But is simply moving everything online a viable solution?

Making employment screening easier – while managing risk

Article | Employment screening

The increasing use of technology and rise of employment fraud have changed employment risk profiles. Australia Post Workforce Verification, a new employment screening platform, aims to help strike a balance between workplace risk and employee experience.

Why speed is the least interesting feature of the NPP

Article | Payments capabilities

Speed is the first thing that’s associated with the NPP but its design is also meant to spark innovative thinking around business processes and the customer experience.

Understanding customers

Why mail remains at the heart of Australia's election campaigns

Article | Mail

Traditional mail remains the preferred way for Australians to stay engaged at election time. Here’s why mail is often used in an election campaign as a reliable and cost-effective way of reaching voters.

Direct mail in a digital world

Article | Mail

We crave physical connections more than ever in an increasingly digital and data-rich world. This is what makes direct mail a strong ally at every stage of the customer journey.

The future of Australia’s eCommerce growth in China

Article | Cross-border eCommerce

Australian brands are already booming in China but as competition intensifies, where are the next opportunities for sales and market share growth?

Working differently

Creating a future-ready workforce

Article | Human resources

Australia Post is investing in the skills, capabilities and talent needed to create the workforce of the future. Here’s what it takes to lead a large organisation on a journey of change.

Winning the talent war

Article | Human resources

As employee expectations of the workplace evolve, it’s becoming increasingly challenging to attract and retain talent in Australia. Here’s how HR can prepare to recruit the workforce of the future.

Innovation with impact: How government can create real value

Article | Innovation in government

Is innovation still seen as a box-ticking exercise or is there now also a focus on tangible and even radical outcomes?

Insight papers

Enabling eCommerce in a digital economy

In this insight paper, we share the latest trends in eCommerce, and the learnings that will help service providers compete on customer experience.

Digital licensing: Towards 2030

Our insight paper investigates how an emerging digital identity infrastructure could unlock benefits beyond ID.

A frictionless future for identity management

Our research reveals how a single digital identity could unlock billions in economic opportunity for Australian businesses.

How Australians feel about privacy

Who is more likely to trade-off privacy for convenience, and what do they expect in return?

Australia’s roadmap to eVoting

Learn how the latest research and trials can light the path towards a secure, trusted eVoting platform.

Choice and convenience drive ‘digital first’ success

Find out what citizens really want from online government services. You might be surprised.

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