Insights
Our latest views, ideas and research on doing business in the digital age
Digitising services
Why speed is the least interesting feature of the NPP
Article | Payments capabilities
Speed is the first thing that’s associated with the NPP but its design is also meant to spark innovative thinking around business processes and the customer experience.
Australia's cardless future
Article | Payment trends
Australians have quickly embraced ‘tap and go’ payments in bricks and mortar stores but our payment future could be cardless – not just cashless.
Next wave of tech in Australia’s digital economy
Article | Technology
In the near future we could be using virtual assistants to run our lives, voice technology to inform our buying decisions and connected devices to manage everything else.
Understanding customers
Why mail remains at the heart of Australia's election campaigns
Article | Mail
Traditional mail remains the preferred way for Australians to stay engaged at election time. Here’s why mail is often used in an election campaign as a reliable and cost-effective way of reaching voters.
Direct mail in a digital world
Article | Mail
We crave physical connections more than ever in an increasingly digital and data-rich world. This is what makes direct mail a strong ally at every stage of the customer journey.
The future of Australia’s eCommerce growth in China
Article | Cross-border eCommerce
Australian brands are already booming in China but as competition intensifies, where are the next opportunities for sales and market share growth?
Innovation with impact: How government can create real value
Article | Innovation in government
Is innovation still seen as a box-ticking exercise or is there now also a focus on tangible and even radical outcomes?
Why open standards matter for digital licensing innovation
Article | Digital licensing
Open standards in a digital licensing platform could unlock new ideas and create more opportunities for global interoperability.
Sharing knowledge across the hemispheres: Digital innovation in the UK
Article | Innovation in government
The UK faces similar challenges as Australia in public sector digital transformation. Here's what we can learn from them.
Insight papers
Enabling eCommerce in a digital economy
In this insight paper, we share the latest trends in eCommerce, and the learnings that will help service providers compete on customer experience.
Digital licensing: Towards 2030
Our insight paper investigates how an emerging digital identity infrastructure could unlock benefits beyond ID.
A frictionless future for identity management
Our research reveals how a single digital identity could unlock billions in economic opportunity for Australian businesses.
How Australians feel about privacy
Who is more likely to trade-off privacy for convenience, and what do they expect in return?
Australia’s roadmap to eVoting
Learn how the latest research and trials can light the path towards a secure, trusted eVoting platform.
Choice and convenience drive ‘digital first’ success
Find out what citizens really want from online government services. You might be surprised.
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