Our latest views, ideas and research on doing business in the digital age

Digitising services

Why speed is the least interesting feature of the NPP

Article | Payments capabilities

Speed is the first thing that’s associated with the NPP but its design is also meant to spark innovative thinking around business processes and the customer experience.

Australia's cardless future

Article | Payment trends

Australians have quickly embraced ‘tap and go’ payments in bricks and mortar stores but our payment future could be cardless – not just cashless.

Next wave of tech in Australia’s digital economy

Article | Technology

In the near future we could be using virtual assistants to run our lives, voice technology to inform our buying decisions and connected devices to manage everything else.

Understanding customers

Why mail remains at the heart of Australia's election campaigns

Article | Mail

Traditional mail remains the preferred way for Australians to stay engaged at election time. Here’s why mail is often used in an election campaign as a reliable and cost-effective way of reaching voters.

Direct mail in a digital world

Article | Mail

We crave physical connections more than ever in an increasingly digital and data-rich world. This is what makes direct mail a strong ally at every stage of the customer journey.

The future of Australia’s eCommerce growth in China

Article | Cross-border eCommerce

Australian brands are already booming in China but as competition intensifies, where are the next opportunities for sales and market share growth?

Working differently

Winning the talent war

Article | Human resources

As employee expectations of the workplace evolve, it’s becoming increasingly challenging to attract and retain talent in Australia. Here’s how HR can prepare to recruit the workforce of the future.

Innovation with impact: How government can create real value

Article | Innovation in government

Is innovation still seen as a box-ticking exercise or is there now also a focus on tangible and even radical outcomes?

Why open standards matter for digital licensing innovation

Article | Digital licensing

Open standards in a digital licensing platform could unlock new ideas and create more opportunities for global interoperability. 

Insight papers

Enabling eCommerce in a digital economy

In this insight paper, we share the latest trends in eCommerce, and the learnings that will help service providers compete on customer experience.

Digital licensing: Towards 2030

Our insight paper investigates how an emerging digital identity infrastructure could unlock benefits beyond ID.

A frictionless future for identity management

Our research reveals how a single digital identity could unlock billions in economic opportunity for Australian businesses.

How Australians feel about privacy

Who is more likely to trade-off privacy for convenience, and what do they expect in return?

Australia’s roadmap to eVoting

Learn how the latest research and trials can light the path towards a secure, trusted eVoting platform.

Choice and convenience drive ‘digital first’ success

Find out what citizens really want from online government services. You might be surprised.

Subscribe to receive our business updates and insights