Insights
Our latest views, ideas and research on doing business in the digital age
Digitising services
How organisations big and small can step up cyber security
Article | Cyber security
Fraud rises in times of disruption. Learn more about what you can do to help keep your organisation and citizens safer.
The transformation of the local library
Article | Digital transformation
Australia’s libraries rose to the challenge during the COVID-19 lockdown, quickly finding new ways to keep Australians reading and providing access to valued services. From live-streaming story-time to posting items to library members, learn how libraries are adapting to the digital, on-demand age.
The value of mail digitisation in a pandemic and beyond
Article | Mail
When social distancing turned entire workforces into virtual teams, enterprises and governments had to find a new way of distributing inbound mail to the right people and functions. Here’s how Decipha stepped in to offer a digitised mail solution.
Understanding customers
The retail rush: 7 ways to prepare for next sales peak
Article | Retail
With Australian eCommerce sales on a growth momentum, now is the time to start planning for the November and December peak period. Here are seven considerations for your warehouse and retail teams to help you deliver on your customer promise.
Remaining ahead of changing customer expectations
Article | eCommerce
When COVID-19 restrictions forced physical store closures, the ensuing eCommerce spike saw 80% year on year growth for the eight weeks following the WHO’s announcement of the pandemic. To help attract and retain this new audience, ‘stores of the future’ will need to address traditional online shopping barriers.
Serving with empathy, reliability and responsiveness
Article | Customer service
Australians are likely to feel the impacts of the COVID-19 pandemic for some time. Understanding where and why your customers are vulnerable and meeting their needs in ‘moments of truth’ may help determine the strength of your relationships with them.
Empowering your business to harness big data
Article | Data & analytics
Silvio Giorgio, Australia Post’s General Manager of Data Science, shares how his team has transformed Australia Post’s data capability – and how it can benefit your business.
Leading in a new reality
Article | Leadership
While Australia is cautiously moving into the recovery stage of the COVID-19 pandemic, uncertainty will likely stay with us for many months. For managers and leaders guiding their people through this new reality, Beyond Blue has a few strategies for looking after your people's mental health and wellbeing.
Building partnerships to keep Australia strong
Article | Partnerships
Staying connected during a pandemic requires a strong commitment to partnership. Here’s how some organisations are working together to ensure no one gets left behind.
Insight papers
Enabling eCommerce in a digital economy
In this insight paper, we share the latest trends in eCommerce, and the learnings that will help service providers compete on customer experience.
Digital licensing: Towards 2030
Our insight paper investigates how an emerging digital identity infrastructure could unlock benefits beyond ID.
A frictionless future for identity management
Our research reveals how a single digital identity could unlock billions in economic opportunity for Australian businesses.
How Australians feel about privacy
Who is more likely to trade-off privacy for convenience, and what do they expect in return?
Australia’s roadmap to eVoting
Learn how the latest research and trials can light the path towards a secure, trusted eVoting platform.
Choice and convenience drive ‘digital first’ success
Find out what citizens really want from online government services. You might be surprised.
Subscribe to receive our business updates and insights
