Insights

Our latest views, ideas and research on doing business in the digital age

Digitising services

Opening up the barcode

Article | Online payments

Billers are getting ready for a generation of payers who expect transactions to be simple, secure and entirely digital.

How biometrics is changing identity and financial services in Australia

Article | Biometrics

Fingerprint, face and voice recognition are becoming a significant part of everyday life from identity verification to payments.

How an emerging cashless society is changing payments in Australia

Article | Payment trends

New payments infrastructure and technologies are driving the trend of cashless payments in Australia.

Understanding customers

Designing a digital experience for the next generation

Article | Customer experience

This is how enterprises in a mobile-first world are designing products for those who no longer carry a wallet.

Can digital identity cut through the complexities of KYC?

Article | Digital identity

Five leaders in Australia’s digital identity space discuss its potential to resolve the complexities around KYC.

Challenging the myths of online behaviour in Australia

Article | Digital inclusion

This is how government can foster greater digital inclusion among Australians as it pursues its digital transformation agenda.

Working differently

Innovation with impact: How government can create real value

Article | Innovation in government

Is innovation still seen as a box-ticking exercise or is there now also a focus on tangible and even radical outcomes?

Diversity in fintech: From gender to geography

Article | Fintech

The days of fintech being a male-dominated industry that thrives solely in urban areas are over.

Sharing knowledge across the hemispheres: Digital innovation in the UK

Article | Innovation in government

The UK faces similar challenges as Australia in public sector digital transformation. Here's what we can learn from them.

Insight papers

Digital licensing: Towards 2030

Our insight paper investigates how an emerging digital identity infrastructure could unlock benefits beyond ID.

A frictionless future for identity management

Our research reveals how a single digital identity could unlock billions in economic opportunity for Australian businesses.

How Australians feel about privacy

Who is more likely to trade-off privacy for convenience, and what do they expect in return?

Australia’s roadmap to eVoting

Learn how the latest research and trials can light the path towards a secure, trusted eVoting platform.

Choice and convenience drive ‘digital first’ success

Find out what citizens really want from online government services. You might be surprised.

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