Insights
Our latest views, ideas and research on doing business in the digital age
Digitising services
Opening up the barcode
Article | Online payments
Billers are getting ready for a generation of payers who expect transactions to be simple, secure and entirely digital.
How biometrics is changing identity and financial services in Australia
Article | Biometrics
Fingerprint, face and voice recognition are becoming a significant part of everyday life from identity verification to payments.
How an emerging cashless society is changing payments in Australia
Article | Payment trends
New payments infrastructure and technologies are driving the trend of cashless payments in Australia.
Understanding customers
Designing a digital experience for the next generation
Article | Customer experience
This is how enterprises in a mobile-first world are designing products for those who no longer carry a wallet.
Can digital identity cut through the complexities of KYC?
Article | Digital identity
Five leaders in Australia’s digital identity space discuss its potential to resolve the complexities around KYC.
Challenging the myths of online behaviour in Australia
Article | Digital inclusion
This is how government can foster greater digital inclusion among Australians as it pursues its digital transformation agenda.
Innovation with impact: How government can create real value
Article | Innovation in government
Is innovation still seen as a box-ticking exercise or is there now also a focus on tangible and even radical outcomes?
Diversity in fintech: From gender to geography
Article | Fintech
The days of fintech being a male-dominated industry that thrives solely in urban areas are over.
Sharing knowledge across the hemispheres: Digital innovation in the UK
Article | Innovation in government
The UK faces similar challenges as Australia in public sector digital transformation. Here's what we can learn from them.
Insight papers
Digital licensing: Towards 2030
Our insight paper investigates how an emerging digital identity infrastructure could unlock benefits beyond ID.
A frictionless future for identity management
Our research reveals how a single digital identity could unlock billions in economic opportunity for Australian businesses.
How Australians feel about privacy
Who is more likely to trade-off privacy for convenience, and what do they expect in return?
Australia’s roadmap to eVoting
Learn how the latest research and trials can light the path towards a secure, trusted eVoting platform.
Choice and convenience drive ‘digital first’ success
Find out what citizens really want from online government services. You might be surprised.
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