By 2020, one in 10 purchases will be made online. Yet consumers already expect more convenience, more control and more personalisation in every type of transaction they make in our digital economy today.

In this insight paper, we share the latest trends in eCommerce, and the learnings that will help service providers compete on customer experience.

Our insight paper Enabling eCommerce in a digital economy explores:

  • how mobile, payment and AI technology are powering new value in eCommerce
  • new opportunities for growth in a digital economy
  • the two core competitive advantages every organisation will need in the future

Sign up for email updates

Receive the latest updates, insights and event invitations from Australia Post.

*Required information

Privacy notice: We collect your personal information so that we can provide you with the latest business insights, news, research and reports surrounding our Enterprise and Government solutions - including, but not limited to identity management, service digitisation, business efficiency and processes, financial transactions and multichannel engagement. We may also contact you directly about E&G solutions which may be of interest to your company.

Without your details we will be unable to provide you with this information. Your information will be shared with certain third parties contracted to assist in the administration of this service, including service providers located in the United States and Japan. Your personal information is handled in accordance with the Australia Post Group Privacy Policy which outlines how to access and/or correct your personal information or make a privacy related complaint. For more information please visit