Deliver documents securely
Australia Post Secure Collect ensures that all important documents are delivered to the right person safely and securely. We'll perform an identity check before customers can collect sensitive or valuable documents from any one of our participating post offices nationwide.
Easy steps to a secure delivery
- Select a post office
An organisation or its customers nominates a participating post office to act as a collection point for the document.
- Customer collection advice
We provide the organisation a notification letter to send to the customer informing them that their document is awaiting collection.
- Send the document to a post office
The organisation sends the document directly to the nominated post office. Once received, the document is scanned as "Received at Post Office" and then safely stored until the customer arrives to collect it.
- Notify the customer
The organisation sends the collection advice to the customer letting them know that their document is ready for collection at the nominated post office.
- Identity verification
We conduct an identity check on the organisation’s behalf when the customer arrives at the post office. The organisation can specify the identity verification requirements that must be performed before the document can be released to the customer.
- Process payment1
If required, we collect a payment from the customer for the cost of the goods or service.
- Collect documentation2
We can also administer the signing of a declaration or contract prior to the document collection or service commencement.
- Hand the item to the customer
When all the collection requirements have been completed satisfactorily, we'll release the document to the customer and ask them to sign a Collection Declaration.
- Send documentation to the organisation
The document will then be scanned as "Collected" and an electronic image of the signed Collection Declaration will be forwarded to the organisation for its records.