Australia's largest parcel, freight and delivery network
4 billion items per year
Up to 11 million households accessed each day, across rural and metro areas.
190+ countries
Global reach, backed by postal alliances with regional giants like China Post and Aramex.
4000+ physical outlets
Post Offices and Business Hubs across Australia, plus an extra 2,000 convenient parcel drop locations.
24/7 tracking & support
Near real-time tracking and notifications, with dedicated online and phone support.
Make our network your competitive edge
Streamline the way you send
Whatever you’re sending, we’ll help you find smart ways to pack, ship and track it.
Help reduce costs by consolidating your inbound and outbound deliveries to a single provider, and streamline your billing with a Business Credit Account.
With third-party warehousing and supply chain experts on hand, your team can focus on what matters most: your customers.
Keep everything at your fingertips
From order management to tracking and reporting, our self-serve tools let you manage all your shipping in one place. They’re simple and scalable, giving you access to new services and volume-based discounts as your business grows.
Rather customise your own solution? No problems. Our shipping and tracking APIs make it easy to link your systems with ours, or integrate with one of our eCommerce platform partners.
Ask us how we can help
Let customers control their deliveries
Give them more delivery choices
Your customers can now choose to collect parcels from more than 5,000 locations across the country through our Collect & Return network. This includes 24/7 Parcel Lockers, participating Post Offices2 and a growing network of retail partners in locations such as supermarkets and pharmacies. Simply integrate our collections widget into your checkout and allow your customers to select the location most convenient to them.
To make sure they stay updated on their parcel’s progress, let them opt in for SMS and email tracking notifications along the way.
And if home is still the best option for delivery, they can choose to have it left in a safe place or sent to a different address1 if they won’t be in.
Add options to your online checkout
Great delivery experiences start at your online store. By integrating our APIs into your checkout, you can include accurate postage costs and offer our range of delivery choices.
Your customers can even schedule delivery for a specific date, day of the week and/or time window.
It’s no wonder that 79 percent of online retailers say offering more delivery choices on their online store has increased sales.3
Simplify customer returns
A hassle-free returns experience can help to reduce the perceived risk of buying online.
Using our streamlined solutions, you can offer convenient options to your customers – from return codes and labels to returnable packaging.
You can even empower your customer service team to lodge returns via our online portal, ready for pickup.
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1 Parcels that require a signature are eligible to be left in a safe place when the sender provides your contact details, the sender allows us to leave it in a safe place, and there’s a safe place to leave your parcel.
Terms and conditions apply. The service is only available for deliveries to an address that is accessible and to a requested delivery location where it is safe to leave parcels. Parcels that do not require a signature will be left in a place our delivery drivers deem to be safe. Addresses where the front of the property is near to the street, or apartments that are not accessible to a person who is making the delivery, are generally not suitable for this service.
2 Collection time limits apply. Terms and conditions apply.
3 Paypal mCommerce Index report, May 2017.
